What the App accesses
The App requests no access to your products, orders, customers or other store data. It only uses Shopify's billing system to manage your subscription, and stores your button settings (phone numbers, email address, usernames, links, colors and display options you enter) in private app data on your Shopify store, so your theme can display the buttons.
What we store on our servers
- Your shop domain, and the Shopify access and refresh tokens needed to authenticate API requests
- Whether your subscription or free trial is active, when your free trial started, and when the App was installed
- Server logs that record your shop domain alongside technical events (for example webhooks received), used only to operate and troubleshoot the App
We do not collect, store or process any personal data of your customers.
Your storefront visitors
The buttons are plain links. The App sets no cookies, runs no tracking or analytics, and sends no visitor data to our servers. When a visitor taps a button, their device opens the chosen service directly (for example WhatsApp, their phone dialer or email app), and that service's own privacy policy applies from then on.
Data retention and deletion
When you uninstall the App, Shopify removes the App's stored button settings from your store, and we delete your access token right away. Shopify's mandatory privacy webhooks (customer data request, customer redact and shop redact) are supported; because we hold no customer data, the customer requests need no action, and all remaining shop data is permanently deleted when we receive the shop redact request (48 hours after uninstall). Server logs are kept only as long as needed to troubleshoot the App and are deleted periodically.
Your rights
You can ask us at any time what data we hold about your shop, or ask us to delete it, by emailing the address below. Data is used only to provide the App and is never sold or shared with third parties.
Contact
Questions about this policy: support@matrixinnsolutions.com